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Alternet Therapy Terms and Conditions/ Privacy Policy

With Regard to Working with our Therapists (Therapy Agreement):
In a therapeutic relationship, it is important to define and work towards mutually defined goals. As such, communication between the client and his or her therapist is privileged and confidential. Your name, nor information about you, will not be released without your informed, voluntary, and written consent. Written consent must be given by each person participating in the counselling process. There are exceptions to confidentiality whereby the “duty to report” overrides this agreement. Exceptions to confidentiality are as follows:
  1. Confidentiality does not apply to cases of potential harm to self or others;
  2. If it is suspected that a child is experiencing physical, sexual or emotional abuse, the Children’s Aid Society will be notified and they will investigate the concerns;
  3. Mental health professionals may disclose confidential information in proceedings brought by a client against a professional;
  4. Confidentiality does not apply to cases involving proceeding where records get subpoenaed by court; or
  5. If a client states that a person in a regulated health profession (i.e. physician) has harmed them, in any way, a report will be made to the respective college to investigate the allegations.
Therapeutic Expectations
There are certain risks involved in choosing to go through therapy. You may experience a variety of negative emotions during therapy as you remember unpleasant, emotional events. Seeking to resolve concerns between family members, marital partners, and other persons can cause similar discomfort. The therapist will do her best to assess each area of concern and provide referrals to other sources if that is deemed necessary and appropriate.
Therapy is a collaborative process and the progress you make will determine in large measure upon your investment in the process. The records of your treatment will be kept for the duration, no shorter than 7 years. After such time these records will be destroyed.
Court Appearances
Neither therapists nor Alternet Therapy staff or representatives will appear in court on behalf of clients under any circumstances. If the client has an Alternet Therapy therapist, staff member, or representative subpoenaed to appear in court, the client will be billed on an hourly basis for time spent. This fee will start at $150/hr plus travel and accommodation, if required.
Therapy is provided on a fee for service basis. OHIP (Ontario) and many other government sponsored health programs do NOT pay for services rendered. Some private insurance policies do reimburse session fees upon proof of attendance (invoice). It is your responsibility to check with your provider prior to the first session. Current fees are $99.00 per session.
Cancellation/Rescheduling Policy
To reschedule or cancel a session, a minimum of 24 hours notice is required. If 24 hours notice is not given, the client is responsible for covering the full session fee.
With Regard to Using this Website:
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to Alternet Therapy, our agents and Therapists. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis are the only ones able to view and use any information collected from individual customers solely for the purposes of improved service delivery and benefit to the clients’ experiences. We constantly review our systems and data to ensure the best possible service to our customers. Canadian law details specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible should a security breach occur. We are not held liable for data damaged, lost or stolen as a result of unauthorized or criminal hacking activity that circumvents our industry-standard security measures.
We are regulated by the Personal Information Protection and Electronic Documents Act (Canada, 2004) and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Major Credit Cards are an acceptable method of payment. Our Terms are immediate online payment for individual users, and payment in full within thirty days for corporations purchasing bulk sessions on behalf of their employees, clients or otherwise. . All goods and services remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of Canada’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Returned cheques will incur a $25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash/credit transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Cancellation Policy
Minimum 48 hours notice of cancellation before appointment start time required. If client must cancel within 48 hours of an appointment, the full session price of $49.99 will be applied. Clients may appeal this charge by using the Alternet Therapy email contact form. We reserve the right to levy a $30 charge to cover any subsequent administrative expenses for repeated cancellations at our sole discretion.
Termination of Agreements and Refunds Policy
Both the Client and The Company have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Unless otherwise stated, the services featured on this website are only available within North America, or in relation to postings from North America. All advertising is intended solely for the North American market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Alternet Therapy. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in the Canada and other countries. The brand names and specific services of this Company featured on this web site are trade marked.
We have several different e-mail addresses for different queries. These, and other contact information, can be accessed by using the submission form on our Contact Us page on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of Canada govern these terms and conditions. By accessing this and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Canadian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Alternet Therapy 2018